Filing a Complaint

Resolving Conflicts

SCUSD believes it is vitally important to resolve conflicts in a manner that meets the needs of the student, the parent(s) / caregiver(s), as well as the teacher, site administrator, or other education professional(s) involved. We recognize that this can be a challenging process that takes communication, an identification and review of options, and an agreement that both parties find acceptable.

Step 1

Step 1: Contact your student’s teacher

Please meet with your student’s teacher to discuss your concerns. Your student’s teacher is a great resource for helping parents / caretakers answer questions about their students, including academic growth, emotional well-being and development, and how to access school site and District resources if needed.

Having a discussion as soon as an issue arises can help keep things from escalating and often prevents a conflict from occurring.

Step 2

Step 2: Contact the school site principal

If you have already met with your student’s teacher and feel the issue has not been resolved, please contact the principal at your student’s school. As the school leader, the principal is responsible for providing guidance and leadership for students, their parents / caretakers, and staff and for cultivating an environment conducive for learning.

Please also be aware that the school principal may redirect you to a vice principal, who will assist you with your issue. Vice principals often have areas of expertise which they address at school sites and the school principal may request that they meet with you and attempt to resolve the issue before meeting with the principal.

Step 3

Step 3: Contact the District Office

Sometimes, a concern falls outside the jurisdiction of a teacher or site administrator. Other times, a concern that you have attempted to resolve by speaking with your student’s teacher and school’s principal hasn’t been resolved yet. In those cases, you may consider filing a complaint. Below, you can find the kind of complaint you would like to make.

For employees interested in filing a complaint, please visit the employee intranet.

What type of complaint are you making?

Bullying and Cyberbullying

Discrimination and Harassment Based on Protected Characteristics

Discrimination Based on Pregnancy & Related Conditions (For Students)

Employees

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