Distance Learning FAQs

  • If you do not find the answers you need on this page, please complete our Reopening FAQs Form. If your question is not answered by a current FAQ, the question and answer will be added to the FAQ section below. FAQs will be updated regularly.

    How will the school share learning experiences with families?

    SCUSD will use a multi-pronged approach to help families engage with learning during our distance learning program. Teachers will post assignments in Google Classroom and meet with students via Google Meet Monday through Thursday based on the schedules outlined above. Additionally, teachers may have synchronous online office hours where learners and parents/guardians can meet and discuss the learning modules that have been developed. Also, teachers and administrators will respond to all emails from learners and parents as soon as possible and at a maximum of within 24 hours.

    How do I support my child’s learning if we have multiple children at home?

    Creating schedules and having quiet places for study will help when multiple children are attempting their schoolwork each day.

    How will learning experiences in the early years be designed for distance learning?

    Videos may be posted by each child’s teacher that will take them through similar activities that they would participate in while on campus (e.g. reading, phonics, number sense, movement). These videos will be intended to be watched in 15-minute segments or less. We recommend increased reading to your child. Make learning fun through daily activities and chores at home (sort laundry, count items around the house, practice language in your everyday environment).

    How will I know that my child is staying on track with their learning?

    There are many ways in which SCUSD teachers will be involved in monitoring the progress of students and sharing this information with families. Your child’s teacher is still providing feedback through our various digital platforms and will be available to students and their families during designated office hours. SCUSD will also monitor attendance data to ensure that students are engaged in their learning and to follow up with families where there are concerns.

    How do I get support if my family is having trouble with their device and/or learning platform?

    Help Desk Hours: Monday-Friday, 7:30 am to 4:30 pm

    Please provide a thorough description of the problem and, if required, we will schedule a video conference to discuss further at a convenient time. In the same way that Google Meet is a great way for you to have contact with your child’s teacher, an appointment can be scheduled for any virtual tech support you may need.

    What learning services will be available during distance learning?

    All of them! SCUSD will continue to offer the same high-quality learning experience in a distance learning environment that it does on campus, to the extent possible. Classroom teachers, specialist teachers, counselors, and leadership team members will all be available to ensure that our learners are engaged in their learning and receiving the support they need.

    What if my child has an IEP or receives Special Education services?

    Santa Clara Unified School District is currently investigating all possible service delivery methods to provide Special Education supports and services. Student's Individual Education Plans will be carefully reviewed and services will be based on individual student needs. Please see the FAQs for Special Education or contact Kathy Alaniz, Director of Special Education, at kalaniz@scusd.net.