Care Solace

  • En Español

    Santa Clara Unified School District fosters a culture that promotes the health, safety, and well-being of students, staff, and parents. In an effort to continuously support this commitment while school is not in session over the summer, the district wants to remind families of the 24/7 mental health service available to you through our partner Care Solace.

    Care Solace is an online resource with a live, multilingual Care Concierge meant to assist individuals in finding local mental health-related programs and counseling services. Care Solace's web-based system works alongside our multi-tiered systems of support (MTSS) as a tool for school staff and families to connect with community-based mental healthcare resources and providers. The proprietary care navigation system taps into a vast database of mental healthcare resources to find carefully vetted local and online therapists and programs in minutes.

    School district staff and families may access Care Solace services in two ways:

    1. Call (888) 515-0595 or email to speak with someone from the Care Concierge team.
      • Representatives are standing by to take your call, email or video chat 24/7
    2. Visit your district’s link at
      • Answer ten simple questions on their confidential platform and get matched with local and online providers in minutes.
      • Care Solace takes into account all types of private insurance including Medi-Cal, Medicaid, and Medicare, and those that have no insurance. The provider will also be specific to age, gender, zip code and any special requests.
      • If you’d like assistance finding a provider and/or booking an appointment, the Care Concierge can make the phone calls on your behalf, help you navigate who accepts your insurance, and any other special requests, saving you precious time in your busy schedules.
      • Care Solace is available for use by district students and families at no cost. All information shared with Care Solace or entered on their website is completely confidential and securely stored. They do not share specific user information to any third parties or even the district itself.

    Please note, this service is an optional free resource available to families in our district. If you are interested in seeking counseling-related services at this time, please give them a call at (888) 515-0595.


    If this is a medical or mental health emergency,please contact the following sources immediately: 

    • 911 or visit your nearest hospital emergency room if you can get there safely
    • Crisis Text Line: text "home" to 741-741 - This is for crisis intervention
    • Support Text Line: text “support” to 741-741 - This is for non-emergency support
    • The National Suicide Prevention Lifeline:
      English: 1-800-273-TALK(8225)
      Spanish: 1-888-628-9454
      Tele-Interpreters service available for over 150 languages
    • Santa Clara County Suicide & Crisis Hotline
      Toll-Free: 1-855-278-4204
      Available 24hour/7days.
      Languages spoken: English and Spanish
    • Bill Wilson Center
      Crisis Line: 408-850-6125
      24/7 Youth Hotline: 1-888-247-7717
      An instant messaging teen chat line Monday-Friday 5 p.m. - 9 p.m. on the Bill Wilson Center website, select "Chat 4 Teens" (bottom left under "All Services").
    • Please view this resource from the National Association of School Psychologists about talking to children about COVID-19.