Complaint Procedures Homepage

  • The Board of Trustees recognizes that the district has the primary responsibility for ensuring that it complies with applicable state and federal laws and regulations governing educational programs. The district shall investigate and seek to resolve complaints at the local level.

    Santa Clara Unified School District (SCUSD) has established procedures to address allegations of unlawful discrimination, harassment, intimidation, and bullying, and complaints alleging violation of state or federal laws governing educational programs and the charging of unlawful pupil fees.

    SCUSD shall investigate and seek to resolve complaints using policies and procedures known as the Uniform Complaint Procedures (UCP) adopted by our local board. Unlawful discrimination, harassment, intimidation, or bullying complaints may be based on actual or perceived age, ancestry, color, ethnic group identification, gender expression, gender identity, gender, disability, nationality, national origin, race or ethnicity, religion, sex, sexual orientation, or on a person’s association with a person or group with one or more of these actual or perceived characteristics, in any program or activity that receives or benefits from state financial assistance.

    The UCP shall also be used when addressing complaints alleging failure to comply with state and/or federal laws in Adult Education, Consolidated Categorical Aid Programs, Migrant Education, Career Technical and Technical Education and Training Programs, Child Care and Developmental Programs, Child Nutrition Programs, Special Education Programs, and Safety Planning Requirements.

    For more information about how to file a complaint, please review the related documents at the bottom of this page and the subpage sections on the left of this page. Contact information for each of our compliance officers can be found under the contacts header on this page.

    Williams Complaints

    Education Code 35186 creates the Williams uniform complaint procedures for the filing of complaints concerning deficiencies in textbooks or instructional materials, conditions of facilities that are not maintained in a clean or safe manner or in good repair, or teacher vacancy or misassignment. The following form contains elements required by Education Code 35186 and 5 CCR 4681-4683. During the Federal Program Monitoring process, California Department of Education staff will check to ensure that the complaint form includes all of the elements specified below. The complaint and response are public documents as provided by law. Complaints may be filed anonymously. However, if you wish to receive a response to your complaint, you must provide the contact information requested in the form below.


  • Employee Complaint Officer

    Kevin Keegan
    Assistant Superintendent,
    Human Resources
    (408) 423-2014

    Section 504 Compliance Officer

    Andrew Lucia
    Assistant Superintendent, School Support and District Development
    (408) 423-2008

    Title IX Compliance Officer

    Andrew Lucia
    Assistant Superintendent, School Support and District Development
    (408) 423-2008

    Title V Compliance Officer

    Eric Dill 
    Chief Business Official
    (408) 423-2024

    Uniform Complaint Officers

    Kathie Kanavel
    Assistant Superintendent, Educational Services
    (408) 423-2124

    Andrew Lucia
    Assistant Superintendent, School Support and District Development
    (408) 423-2008

    Williams Uniform Complaint Officer

    David Torres
    Human Resources Director
    (408) 423-2017